ROUTE PACKAGE INSURANCE is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file a shipping issue with Route and be refunded. We are excited to offer this service to you and highly recommend you select Route at checkout!

What is Route?

Route is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. Route can be added at checkout.

How Does Route Work?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

How Does Route Process Reorders?

Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection. 

What if My Order is Stolen or Stuck in Transit?

Route insurance covers lost and stolen packages. Claims for items marked as delivered (stolen) will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when the package was marked as delivered. Claims for items stuck in transit (lost) will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last tracking update. Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur.

What if My Order Arrives Damaged?

Route insurance covers damages that occurred during shipping. If your order arrives damaged, please take photos of the item and the packaging to include in your claim when filing. Claims for damaged items must be filed no later than 15 calendar days from when the package was marked delivered.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

When you add Route package protection at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim on Route’s app or via the web here. Please note you will need your order number and the email address associated with the order to file a claim. Claims will be reviewed for approval 1-2 business days after filing.

What if I don't add Route to my order?

When Route Order Protection is not added to the order, the claim is now between the receiver and shipping company. The customer would need to contact the shipping company directly to open a claim. By not adding the Route Protection to the order you run the risk of receiving partial or even zero reimbursement for lost or damaged packages.