Shipping Policy

CALIFORNIA CUSTOMERS

California customers may only purchase Plasti Dip® Spray 50 (Low-VOC) gallons. Plasti Dip® Spray 50 may not be sold in El Dorado, Colusa, & Glenn counties or the Bay Area (BAAQMD). Sales and usage of Plasti Dip Spray Gallons (Spray 50 Excluded), DipPearl TopCoat, Performance Series, Pro Line products and AutoFlex are not compliant with State Regulations in California. Therefore, these gallon sized Plasti Dip® products cannot be sold in or shipped to California. Rubber Dip, Rubber Dip Spray and Plasti Dip® Spray can be purchased within CA in sizes less than 1 gallon. Please be aware of this ruling and follow all guidelines. 

 

Alaska, Hawaii and US Territory Shipping

All hazardous items (excluding gallons) shipping outside of the lower 48 United States can only ship via USPS. Due to these regulations, orders placed with UPS shipping will automatically be switched to USPS. Shipping gallons requires hazmat air shipping. If you are looking to ship gallons, please contact our Customer Service Team and they would be happy to put a shipping quote together (855) 847-5825 or email CustomerService@dipyourcar.com.

 

APO/PO Boxes

At this time we can not ship to APO or PO Boxes. If an order is placed to an APO or PO box, you will be contacted by our customer service team to arrange shipping to a new address. A physical address is required for all orders. Please contact our Customer Service Team if you have any questions (855) 847-5825 or email CustomerService@dipyourcar.com.

 

Shipping Carriers

DYC will utilize a combination of different shipping carriers depending on the weight, hazmat status and number of packages in your order.  Carriers may range from USPS, UPS and FedEx.

 

Returned Shipments

In the event that an order is returned to us due to an incorrect address provided by the customer or refusal to accept the delivery, a re-shipping charge of $8.85 will apply. This charge covers the cost of re-shipping the order to the correct address provided by the customer.

It is the responsibility of the customer to ensure that the shipping address provided at the time of placing the order is accurate and up-to-date. Failure to provide a correct address may result in delays or additional charges for re-shipping.

Free/Discounted shipping promos

From time to time DYC will offer free or discounted shipping promotions.  These promotions are only available in the continental US (does not include Hawaii, Alaska or Puerto Rico) and may either change or not be available during Seasonal Sales (Spring, Summer, Black Friday).

If your package is returned to sender for an incorrect address or a refusal, there 

 

DYC Preferred Shipping

DYC currently offers a premium shipping option at checkout.  When DYC Preferred is selected, your order will skip to the front of the shipping queue. Depending on the volume of orders pending, this can save you anywhere from 1-5 business days processing time.

International Shipping

International Order Notice - All products will be shipped to you from the US. Shipping costs charged on this website do not include any additional duties, taxes or fees.  Any additional costs will be the responsibility of the customer.  If the customer chooses to not pay the fees, they may be responsible for any return charges back to DYC. For questions regarding international shipping, please e-mail wholesale@dipyourcar.com. 

Returns

You can return your items within 30 days of the date of purchase.

  • Products must be unused in original condition
  • Products must be returned in original packaging (example: 3M Respirators come sealed in their own package, these must returned in that original packaging).
  • Subject to a 15% restocking fee
  • The customer is responsible for the shipping charges back to DYC
  • Original shipping charges are non-refundable
  • Free gifts and clearance items are not returnable!

 If your order was received with any damages or errors, please contact DYC Customer Service within 30 days to be eligible for an order correction.

Once Gift Certificates have been purchased, it is not possible to deactivate the Gift Code; therefore Gift Certificate sales are final and can not be refunded.



WHAT IF MY ORDER ARRIVES DAMAGED?

Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).