CALIFORNIA CUSTOMERS

California customers may only purchase Plasti Dip® Spray 50 (Low-VOC) gallons. Plasti Dip® Spray 50 may not be sold in El Dorado, Colusa, & Glenn counties or the Bay Area (BAAQMD). Sales and usage of Plasti Dip Spray Gallons (Spray 50 Excluded), DipPearl TopCoat, Performance Series, Pro Line products and AutoFlex are not compliant with State Regulations in California. Therefore, these gallon sized Plasti Dip® products cannot be sold in or shipped to California. Rubber Dip, Rubber Dip Spray and Plasti Dip® Spray can be purchased within CA in sizes less than 1 gallon. Please be aware of this ruling and follow all guidelines. 

 

Alaska, Hawaii and US Territory Shipping

All hazardous items (excluding gallons) shipping outside of the lower 48 United States can only ship via USPS. Due to these regulations, orders placed with UPS shipping will automatically be switched to USPS. Shipping gallons requires hazmat air shipping. If you are looking to ship gallons, please contact our Customer Service Team and they would be happy to put a shipping quote together (855) 847-5825 or email CustomerService@dipyourcar.com.

 

APO/PO Boxes

At this time we can not ship to APO or PO Boxes. If an order is placed to an APO or PO box, you will be contacted by our customer service team to arrange shipping to a new address. A physical address is required for all orders. Please contact our Customer Service Team if you have any questions (855) 847-5825 or email CustomerService@dipyourcar.com.

 

USPS Shipping

USPS is offered on some packages depending on the contents and weight of your order. USPS may be cheaper in some circumstances, but may have a longer transit time.  USPS also may have less reliable, less responsive tracking.  If you choose USPS, please be aware of these potential delays.

 

Free/Discounted shipping promos

From time to time DYC will offer free or discounted shipping promotions.  These promotions are only available in the continental US (does not include Hawaii, Alaska or Puerto Rico) and are not valid during Seasonal Sales (Spring, Summer, Black Friday).

 

DYC Preferred Shipping

DYC currently offers a premium shipping option at checkout.  When DYC Preferred is selected, your order will skip to the front of the shipping que.  Depending on the volume of orders pending, this can save you anywhere from 1-4 business days processing time.

 

International Shipping

International Order Notice - All products will be shipped to you from the US. Shipping costs charged on this website do not include any additional duties, taxes or fees.  Any additional costs will be the responsibility of the customer.  Plasti Dip, ProLine, AutoFlex and other hazardous materials are not eligible for international shipping at this time.

 

Returns

If you wish to return or exchange an UNOPENED/UNUSED product that is 100% in original condition and purchased within thirty days, please follow this link: http://return.clicksit.com/shop/dipyourcarcom.

If your order was received with any damages or errors, please contact DYC Customer Service within 30 days to be eligible for an order correction.

Once Gift Certificates have been purchased, it is not possible to deactivate the Gift Code; therefore Gift Certificate sales are final and can not be refunded.

Route

DipYourCar.com is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file a shipping issue with Route and be refunded. We are excited to offer this service to you and highly recommend you select Route at checkout!  

What is Route?

Route is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. Route can be added at checkout.

How Does Route Work?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

How Does Route Process Reorders?

Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection. 

What if My Order is Stolen or Stuck in Transit?

Route insurance covers lost and stolen packages. Claims for items marked as delivered (stolen) will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when the package was marked as delivered. Claims for items stuck in transit (lost) will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last tracking update. Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur.

What if My Order Arrives Damaged?

Route insurance covers damages that occurred during shipping. If your order arrives damaged, please take photos of the item and the packaging to include in your claim when filing. Claims for damaged items must be filed no later than 15 calendar days from when the package was marked delivered.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

When you add Route package protection at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim on Route’s app or via the web here. Please note you will need your order number and the email address associated with the order to file a claim. Claims will be reviewed for approval 1-2 business days after filing.

What happens if I remove Route from my order?

If Route is manually removed from your order, any issues with theft, damages or lost packages are now strictly between the customer and the carrier. By removing this Shipping Insurance you run the risk of receiving partial or even zero reimbursement for lost or damaged packages.